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Shipping & Returns

Shipping 

Welcome to Kandyware's Shipping Policy section. Here, we strive to provide clear and concise information about our shipping methods, packaging, and associated costs. Our goal is to ensure transparency and build trust with our customers. We want you to feel confident and informed throughout your shopping experience with us.
 
In this section, we aim to outline our approach using language that is easy to understand. We believe that transparency is key to fostering a loyal customer base.
We are committed to delivering your purchases in a timely and reliable manner. Additionally, we take great care in packaging your items to ensure they arrive in perfect condition.

Return & Exchange 

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At Kandyware, we want you to be completely satisfied with your purchase. Our return policy is designed to provide you with peace of mind and flexibility in case you've had a change of heart or if a product does not meet your expectations.
 
We believe that a clear and fair return and exchange policy is essential for building trust and confidence with our customers. If you have any concerns about a product, we encourage you to reach out to our dedicated support team.
In this section, we outline our commitment to facilitating hassle-free returns and exchanges. We want you to shop with the assurance that we've got you covered.

Last updated September 17, 2024

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Returns & Exchange Policy

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may retum it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at kandyware44@googlemail.com to obtain a Retum Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Kandyware

Attn: Returns

RMA #

7 Foster rd

Kempston

Bedford,

Bedfordshire

MK42 8BT

United Kingdom

Please note, you will be responsible for all returns shipping charges but reimbursed on none fault returns. We strongly recommend that you use a trackable method to mail your return.

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REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

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EXCEPTIONS

The following items cannot be returned or exchanged:

damaged, signs of ware and tear, discoloured.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 5% restocking fee will be charged for all returns in excess of £50.00 that are not the fault of Kandyware for example wrong size.

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

kandyware44@googlemail.com 

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